Seguup help: orders, payment and support

It depends on what you’re ordering. Followers attach to a profile, so send the profile link or just the username. Likes and views attach to one post, Reel or video, so send that item’s own link. Keep the profile public and leave the link alone until the order reads Done.

No, and any message that does should be treated as fake. Orders run on public links only; Seguup never logs in to your account, so there is no reason to hand a password or a login code to anyone.

Checkout hands you over to Stripe’s payment page, and the card number goes in there. Stripe processes it, and Seguup only learns whether the payment went through. Your order is created the moment it does, together with its order number.

US dollars, at exactly the figure printed on the package. Checkout adds no fees on top, and there is no version of the price list in another currency.

That happens when your card isn’t a US dollar card. The bank converts the charge at a rate it chooses and may add a foreign transaction fee from your card agreement. Both sit with the bank; Seguup sets neither.

Only cards are accepted, through Stripe. Bank transfers, checks, cash and pay-later plans aren’t offered, since every order is settled in US dollars on Stripe’s page.

No. Guest checkout works, and the order number is all you need to follow an order. An account is optional and mostly useful later on, because it lists every order with its current status in one place.

The payment has to be confirmed and the order checked first; processing begins after that. How long it runs depends on the package and the quantity, so this site prints no fixed times. The order status page always shows the current stage.

Open the order status page and enter the number you got after paying. It shows the stage reached: Paid, In the queue, Being delivered, then Done or Partly delivered. Signed-in customers find the same list in their account.

Message support with the order number right away. A link can still be looked at again before processing begins; once delivery is running, the order sticks to the link it was placed with.

Drops after a completed delivery, within the period printed on the package. We top the count back up for free, never beyond the quantity delivered. Not covered: a profile switched to private or deleted, a removed post, a renamed account or a link entered wrong.

Yes, as long as processing hasn’t started, and then the full amount comes back to you. Should part of an order turn out undeliverable, that part is refunded. In both cases, start by sending the order number to support.

If you are a consumer in the European Union, yes: use the “Withdraw from contract here” link at the bottom of any page. The right lapses once the service has been fully delivered at your express request. The Refund and Refill Policy spells out the steps.

English, Italian and Turkish, over WhatsApp and e-mail. Put your order number and the link in the very first message; that way the order can be checked without a round of follow-up questions.

Social Developer LTD, the company behind the SociShop brand, runs Seguup on the same order system. Its full details are in the contact box below and in the legal notice. None of the platforms named on this site is affiliated with Seguup.